Returns & Shipping

Ghana Delivery

Within Ghana we offer Express delivery (same day, GH₵60) and Standard delivery (2–7 business days, GH₵40), selectable at checkout. You will receive a notification once your order is on its way.

International Shipping

We ship worldwide — including the USA & Canada, Europe & UK, and across Africa. Choose your destination at checkout and the shipping cost is shown before you pay. Our studio confirms the final parcel weight before dispatch. All prices are charged in Ghana cedis (GH₵); customers outside Ghana are billed in cedis and their bank handles the conversion.

Processing Time

Orders placed before 12:00 PM on a business day are typically processed the same day. Orders placed after 12:00 PM or on weekends and public holidays will be processed the next business day.

Order Tracking

Once your order is dispatched, you will receive a confirmation with tracking details where available. You can also view your order status in your account under Orders.

Return Window

We accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached. Items that show signs of wear, alteration, or are missing tags will not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

• Sale and discounted items
• Bespoke and custom-made orders
• Items purchased during promotional events
• Accessories (earrings, intimates)

How to Return

To initiate a return, email us at hello@akuaasante.com with your order number and reason for return. Our team will respond within 2 business days with return instructions. Please do not send items back without prior authorisation.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to a manufacturing defect or our error.

Exchanges

We offer exchanges for a different size or colour of the same item, subject to availability. To request an exchange, follow the same process as a return. If your preferred option is unavailable, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue at hello@akuaasante.com. We will arrange a replacement or full refund at no additional cost to you.